Cancel your Citibank subscription by mail
To end a Citibank subscription you write to them: Citibank handles cancellations by post. The cancellation address on file for Citibank is in Frankfurt am Main, Germany.
Let Postbye cancel Citibank for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Citibank.
- 4.8 from 2,931 reviews
- 2 Citibank cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Citibank by mail
Collect the details you need
Start with the account email, the last four digits of the linked bank account or card and the membership tier, so the request to Citibank names the right account the first time.
Set out the request
Citibank is based in Germany, so the letter goes out in German, built from our German template. Subject line: “Betreff: Kündigungsanfrage – [your name]”. It asks for the subscription to end, for further charges to stop and for written confirmation.
Mail the letter with a receipt
Address the envelope to Citibank, Frankfurt am Main, exactly as printed in the next section. Certified mail gives you a tracking number and a delivery record.
Keep the proof of delivery
Once the letter is delivered, the date on the receipt is the date Citibank was told. Compare it with your statements over the next billing cycle.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Citibank cancellation letter goes
Citibank lists Börsenplatz 9, 60313 Frankfurt am Main, Germany as its mailing address.
The postcode 60313 belongs to Hessen, Germany, so this is where the envelope is delivered.
The letter is addressed “Sehr geehrte Damen und Herren,” and its details block uses the labels Kontoinhaber, Hinterlegte Rechnungsadresse and Hinterlegte E-Mail-Adresse.
Prefer to write it yourself? Use our letter template
Every address we hold for Citibank, with the envelope wording
Before you cancel Citibank, check these
- Investment and credit-builder products can have their own steps for closing the underlying account.
- Check your bank statement after the cancellation date for any further charge.
- Settle any outstanding balance first. Closing a membership does not clear what you owe.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Citibank for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a finance or credit subscription
Finance and credit apps bill a membership fee through a linked account, so the request has to end the membership and the authorisation to take payments.
A letter is the formal route: it states the request in writing, carries a date and, sent by certified mail, comes with proof of delivery.
Citibank cancellation at a glance
- How Citibank accepts cancellations
- By mailed letter
- Mailing address on file
- Citibank Börsenplatz 9 60313 Frankfurt am Main Germany
- Country
- Germany
- Letter language
- German (template de)
- Category (from the company name)
- Finance & credit
- Added to the database
- May 19, 2026
- Data last checked
