Help center
Plain answers about your cancellation letter, from what we need from you to the signed proof that it arrived.
Your letter and tracking
Where your letter is, what each stage means and the proof you get.
Before you order
What we need from you, where your letter goes and why a mailed letter counts.
- What information do you need from me?Your name, email and address as on the account, and when it should end.
- How do you find and check company addresses?Where your letter goes, and what happens when an address is missing.
- Is a mailed cancellation letter legally valid?What your agreement says, what the law adds and why certified mail matters.
If something goes wrong
What to do when a company ignores your letter or keeps charging you.
- What if the company says it never got my letter?Send them the signed delivery proof. It shows who signed and when.
- What if the company keeps charging me?Check the dates, ask for a refund in writing, then dispute the charge.
- How does the money-back guarantee work?If we cannot get your subscription cancelled, you get your money back.
Your order and your data
Correcting details, what we keep about you and how to reach us.
Still need help?
Write to us or call. Include your order reference if you have one. We reply to emails within one business day.
- support@postbye.com
- Phone
- (213) 212-5819