How does the money-back guarantee work?
Short answer
If we cannot get your subscription cancelled, you are covered by our money-back guarantee within 10 business days. Write to support@postbye.com and we refund your order.
How to ask
- Write to support@postbye.com.
- Include your order reference. It has 8 characters and is in your order email.
- Tell us what happened, for example that the company still lists your subscription as active.
What happens next
We reply within one business day. Often a company acts once it sees your signed delivery proof, so we may first follow up with the company for you. If we cannot get your subscription cancelled, we refund your order.
The full terms
The guarantee is part of our Terms of Service.
Related questions
- What if the company says it never got my letter?Send them the signed delivery proof. It shows who signed and when.
- What if the company keeps charging me?Check the dates, ask for a refund in writing, then dispute the charge.
- How do I contact support?Email or call us. We reply to emails within one business day.