How do I contact support?
Short answer
Email support@postbye.com or call (213) 212-5819. Include your order reference if you have one. We reply to emails within one business day.
What to include
- Your order reference. It has 8 characters and is in your order email.
- The company you are cancelling.
- What you need help with, and any email from the company about your request.
Quick answers
Many questions are answered in the help center: tracking your letter, the delivery proof and what to do if they keep charging you.
Your order
Related questions
- How do I track my letter?The tracking number arrives by email the day your letter is mailed.
- Can I change or correct my details after ordering?Write to us with your order reference and the correction right away.
- How does the money-back guarantee work?If we cannot get your subscription cancelled, you get your money back.