Can I change or correct my details after ordering?
Short answer
Write to support@postbye.com with your order reference and the correction as soon as you spot it. Your letter goes to the mail service soon after you order, so the sooner we hear from you, the more we can still change.
What to include
- Your order reference. It has 8 characters and is in your order email.
- Which detail is wrong: your name, address, account number or the date it should end.
- The correct detail.
What happens next
We reply within one business day and tell you what we can still change on your order. A letter that is already in the mail cannot be changed; if a mistake would stop the company from finding your account, we work out the next step with you.
Before you order
You see the full letter as you type, before you send it. Check your name and address against the account, since a mismatch is the most common reason a request stalls.