Cancel your Edenai subscription by mail
To end a Edenai subscription you write to them: Edenai handles cancellations by post. Post for Edenai is handled in Lyon, France, which is where your letter is headed.
Let Postbye cancel Edenai for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Edenai.
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- 3 Edenai cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Edenai by mail
Collect the details you need
Put the account email, the plan or product name and the invoice or order number from your latest receipt in front of you before you write: the request to Edenai is only as good as the details it quotes.
Write your request
The request is prepared in French (template fr), under the subject line “Objet : Demande d'annulation – [your name]”: end the subscription, stop all further charges and confirm in writing to you.
Send the letter by certified mail
Send the letter to the Lyon mailing address shown below by certified mail. Keep the tracking number safe.
Keep the delivery receipt
Once the letter is delivered, the date on the receipt is the date Edenai was told. Compare it with your statements over the next billing cycle.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Edenai cancellation letter goes
Edenai takes its post at 142 Rue de Créquy, 69006 Lyon, France, which is where a cancellation letter belongs.
Postal code 69006 places the address in Lyon, France.
Your name, address and email appear in a short block labelled Titulaire du compte, Adresse de facturation enregistrée and E-mail enregistré, under the greeting “À qui de droit,”.
Prefer to write it yourself? Use our letter template
Before you cancel Edenai, check these
- Export or download your data first. Access often ends on the cancellation date.
- Annual plans can charge a cancellation fee or continue to the end of the term. Check the term on your invoice.
- Apps billed by an app store are cancelled in that store. Check which party appears on your statement.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Edenai for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a software or app subscription
Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.
A letter is the formal route: it states the request in writing, carries a date and, sent by certified mail, comes with proof of delivery.
Edenai cancellation at a glance
- How Edenai accepts cancellations
- By mailed letter
- Mailing address on file
- Edenai 142 Rue de Créquy 69006 Lyon France
- Country
- France
- Letter language
- French (template fr)
- Category (from the company name)
- Software & apps
- Added to the database
- June 29, 2026
- Data last checked
