Cancel your 23andMe subscription by mail

Directly with 23andMe, the way to cancel is: Online (Account Settings). The company's own site is customercare.23andme.com, which is where its account and billing pages live.

Verified October 24, 2026

Let Postbye cancel 23andMe for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel 23andMe

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How to cancel 23andMe by mail

Find your account details
Put the email on the account, the name of the plan and the date of your last renewal in front of you before you write: the request to 23andMe is only as good as the details it quotes.
Write the cancellation request
The letter asks 23andMe to end the account, stop every future charge and confirm it in writing. Postbye fills it in from our English template.
Find the postal address
Check the contact or terms pages on customercare.23andme.com for the current postal address, then mail the letter there by certified mail and keep the tracking number.
Save the tracking record
Once the letter is delivered, the date on the receipt is the date 23andMe was told. Compare it with your statements over the next billing cycle.

With Postbye, steps 2 to 4 take about two minutes of your time.

Where your 23andMe cancellation letter goes

We do not hold a mailing address for 23andMe. The contact pages on customercare.23andme.com list the current one.

Prefer to write it yourself? Use our letter template

Before you cancel 23andMe, check these

Ask for written confirmation that auto-renewal is off, and check the next statement.
Plans renew for six or twelve months at a time. Find the next renewal date and write before it.
Download or export your family tree and records first. Access can narrow when the plan ends.

Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.

Let Postbye cancel 23andMe for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel 23andMe

Cancelling a genealogy plan

Genealogy plans renew in long blocks and keep your tree and results on the account, so the request should end the plan and say what should happen to the data stored with it.

A phone call leaves nothing behind; a letter leaves a copy, a date and a delivery receipt.

23andMe lets you cancel directly (online (Account Settings)). A letter is the fallback that leaves a dated record when the direct route fails.

23andMe cancellation at a glance

How 23andMe accepts cancellations: Online (Account Settings)
Category: Genealogy
Checked against: customercare.23andme.com/hc/en-us/articles/10327142222359-Canceling-your-23andMe-Premium-Membership
Verified on: October 24, 2026

23andMe cancellation questions

Where do I send my 23andMe cancellation letter?

We do not hold a mailing address for 23andMe. Check the contact or terms pages on customercare.23andme.com, or the address on your latest invoice, then mail the letter there.

What should I check before I cancel 23andMe?

For a genealogy plan: dNA results and kits are often separate from the search plan. Say whether you want those deleted too.

What do I need to cancel 23andMe?

Have the email on the account, the name of the plan and the date of your last renewal to hand. The details in the letter need to match what 23andMe has on file.

Will 23andMe confirm my cancellation?

The letter asks 23andMe to end the account, stop further charges and confirm in writing, but a reply is not guaranteed. What you can rely on is the delivery receipt: it shows the date 23andMe received the request. If a charge posts after that date, quote the receipt with your copy of the letter.