Cancel your Alibaba Cloud subscription by mail
Alibaba Cloud accepts written cancellation requests by post, which makes certified mail the strongest proof that you asked. Letters to Alibaba Cloud go to Hangzhou, China.
Let Postbye cancel Alibaba Cloud for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Alibaba Cloud.
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- 2 Alibaba Cloud cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Alibaba Cloud by mail
Start with your account details
You will need the account email, the plan or product name and the invoice or order number from your latest receipt. Use exactly the details Alibaba Cloud holds, so the request can be matched to your account.
Write the cancellation request
The request is prepared in Chinese (template zh), under the subject line “主题：取消请求 – [your name]”: end the subscription, stop all further charges and confirm in writing to you.
Send the letter by certified mail
Take the letter to the post office and ask for certified delivery to 311121 Hangzhou. Keep the tracking number it gives you.
Keep the proof of delivery
Once the letter is delivered, the date on the receipt is the date Alibaba Cloud was told. Compare it with your statements over the next billing cycle.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Alibaba Cloud cancellation letter goes
Written requests to Alibaba Cloud go to 浙江省杭州市西湖区三墩镇灯彩街1008号云谷园区1-2-A06室, 311121 Hangzhou, China.
Postal code 311121 places the address in Zhejiang, China.
Your name, address and email appear in a short block labelled 账户持有人, 存档的账单地址 and 存档的电子邮件地址, under the greeting “相关负责人：”.
Prefer to write it yourself? Use our letter template
Every address we hold for Alibaba Cloud, with the envelope wording
Before you cancel Alibaba Cloud, check these
- Export or download your data first. Access often ends on the cancellation date.
- Annual plans can charge a cancellation fee or continue to the end of the term. Check the term on your invoice.
- Apps billed by an app store are cancelled in that store. Check which party appears on your statement.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Alibaba Cloud for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a software or app subscription
Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.
If a charge shows up after you cancelled, the letter and its receipt are what you put in front of the company or your bank.
Alibaba Cloud cancellation at a glance
- How Alibaba Cloud accepts cancellations
- By mailed letter
- Mailing address on file
- Alibaba Cloud 浙江省杭州市西湖区三墩镇灯彩街1008号云谷园区1-2-A06室 311121 Hangzhou China
- Country
- China
- Letter language
- Chinese (template zh)
- Category (from the company name)
- Software & apps
- Added to the database
- September 29, 2026
- Data last checked
