Cancel your Ancestry subscription by mail
Directly with Ancestry, the way to cancel is: Online. Notice rule: Monthly: cancel at least 2 business days before renewal.
Let Postbye cancel Ancestry for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Ancestry.
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- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Ancestry by mail
Note your account details
You will need the email on the account, the name of the plan and the date of your last renewal. Use exactly the details Ancestry holds, so the request can be matched to your account.
Write your request
The letter asks Ancestry to end the account, stop every future charge and confirm it in writing, under the subject line “Subject: Subscription termination – Ancestry”. Postbye fills it in from our English template.
Post it with proof of delivery
Address the envelope to Ancestry, Lehi, exactly as printed in the next section. Certified mail gives you a tracking number and a delivery record.
Keep the proof of delivery
Keep the tracking record with your copy of the letter. If Ancestry bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Ancestry cancellation letter goes
The mailing address we hold for Ancestry is 1300 West Traverse Parkway, Lehi, UT 84043.
Lehi, Utah 84043 is a United States address, so ordinary certified mail reaches it.
The letter greets the reader with “To Whom It May Concern,”; your own details sit under the labels Name, Address and E-mail.
Prefer to write it yourself? Use our letter template
Every address we hold for Ancestry, with the envelope wording
Before you cancel Ancestry, check these
Notice period: Monthly: cancel at least 2 business days before renewal. Work out your cancellation deadline.
- Cancellation fee applies when cancelling before the end of a longer membership period
- Multi-month subs are non-refundable after 30 days but keep access to term end
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Ancestry for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a genealogy plan
Genealogy plans renew in long blocks and keep your tree and results on the account, so the request should end the plan and say what should happen to the data stored with it.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
Ancestry lets you cancel directly (online). A letter is the fallback that leaves a dated record when the direct route fails.
Ancestry cancellation at a glance
- How Ancestry accepts cancellations
- Online
- Mailing address on file
- Ancestry 1300 West Traverse Parkway Lehi, UT 84043
- Country
- United States
- Letter language
- English (template en)
- Category
- Genealogy
- Checked against
- Verified on
