Where to send your BetterHelp cancellation letter
Read the addresses on this page next to the full guide to cancelling BetterHelp.
The addresses we hold
One place for BetterHelp's mailing addresses: the Mountain View delivery point for a cancellation letter first, then the rest of what the database holds, with envelope wording that matches.
Where the letter goesMailing address
BetterHelp990 Villa StreetMountain View, CA 94041The head-office address for BetterHelp, in California. ZIP code 94041.
How to address the envelope
Write the address as printed
The front of the envelope carries 990 Villa Street, Mountain View, CA 94041 and nothing else in the address block. Check the 94041 digit by digit before it goes in the post.
Add the return address
Top-left, your own name and address. A return address is what the post office needs to send the letter back if BetterHelp has moved.
Ask for certified mail
Ask at the counter for the certified service with a return receipt: the fee is on top of the postage, the receipt is postmarked, and the article number traces the delivery.
Keep the proof together
Keep your copy of the letter, the receipt and the delivery record in one place. Because Cancel before the next billing date, the date on the receipt is the date that matters.
The letter to send
Copy the letter below onto one page, fill in the account email, the plan name and any pending order or prescription reference, and it is ready for the envelope. Our template builds the same letter on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
BetterHelp 990 Villa Street Mountain View, CA 94041
To whom it may concern,
I am cancelling my account with BetterHelp, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
I am giving notice under my agreement: Cancel before the next billing date.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel BetterHelp for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.