Skip to content

Where to send your Comfort Card cancellation letter

Read the addresses on this page next to the full guide to cancelling Comfort Card.

The addresses we hold

The address a cancellation letter to Comfort Card needs, and every other address we hold, starting in Mönchengladbach: copy the lines exactly and the envelope sorts itself.

Where the letter goesMailing address

Comfort CardSantander-Platz 141061 MönchengladbachGermany

The Germany address on file for Comfort Card. Postal code 41061.

Second address on file

Comfort CardPostbus 23433500 GH UtrechtNetherlands

The database lists this as a second address for Comfort Card. Use the primary address above unless your agreement names this one.

How to address the envelope

  1. Use the address letter for letter

    Address the envelope to Santander-Platz 1, 41061 Mönchengladbach, Germany. Everything on those lines matters for the sorting machines, so nothing is abbreviated by hand.

  2. Add your return address

    Top-left, your own name and address. A return address is what the post office needs to send the letter back if Comfort Card has moved.

  3. Send it by certified mail

    Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.

  4. Keep what the post office gives you

    Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.

The letter, written out

The request itself is short: Comfort Card is asked to end the account, stop the charges and confirm in writing, with the name and email on the account and, if you have one, an account or customer number where the brackets are.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Comfort Card Santander-Platz 1 41061 Mönchengladbach Germany

To whom it may concern,

I am cancelling my account with Comfort Card, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Let Postbye cancel Comfort Card for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Comfort Card