Cancel your Donotpay subscription by mail
Donotpay takes cancellation requests by mailed letter, so a dated certified-mail letter is the record that counts. The cancellation address on file for Donotpay is in Norfolk, United States.
Let Postbye cancel Donotpay for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Donotpay.
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- 2 Donotpay cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Donotpay by mail
Gather your account details
You will need the account email, the plan or product name and the invoice or order number from your latest receipt. Use exactly the details Donotpay holds, so the request can be matched to your account.
Write the cancellation request
Postbye turns the request into a finished English letter headed “Subject: Subscription termination – Donotpay”: close the Donotpay account, stop every charge and reply in writing.
Post the letter
Post it by certified mail to Donotpay in Norfolk, United States, using the exact address below, and note the tracking number.
Keep proof the letter arrived
Once the letter is delivered, the date on the receipt is the date Donotpay was told. Compare it with your statements over the next billing cycle.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Donotpay cancellation letter goes
Donotpay takes its post at 440 Monticello Avenue, Suite 1802, Norfolk, VA 23510, which is where a cancellation letter belongs.
Norfolk is in Virginia (ZIP 23510), a domestic address for certified mail within the United States.
Your details go in a block headed by Name, Address and E-mail, and the opening line is “To Whom It May Concern,”.
Prefer to write it yourself? Use our letter template
Every address we hold for Donotpay, with the envelope wording
Before you cancel Donotpay, check these
- Apps billed by an app store are cancelled in that store. Check which party appears on your statement.
- Team and business plans are billed per seat. Name the plan and the number of seats in the request.
- Export or download your data first. Access often ends on the cancellation date.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Donotpay for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a software or app subscription
Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.
A phone call leaves nothing behind; a letter leaves a copy, a date and a delivery receipt.
Donotpay cancellation at a glance
- How Donotpay accepts cancellations
- By mailed letter
- Mailing address on file
- Donotpay 440 Monticello Avenue Suite 1802 Norfolk, VA 23510
- Country
- United States
- Letter language
- English (template en)
- Category (from the company name)
- Software & apps
- Added to the database
- April 30, 2026
- Data last checked
