Cancel your Jenius subscription by mail
Cancelling Jenius means putting it in writing; the company takes requests by mailed letter, and a tracked one leaves a clear record. Our database has Jenius's mailing address in Jakarta Selatan, Indonesia.
Let Postbye cancel Jenius for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Jenius.
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- 3 Jenius cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Jenius by mail
Gather your account details
Have the account email, the last four digits of the linked bank account or card and the membership tier to hand. The details in the letter need to match what Jenius has on file.
Put the request in writing
The request is prepared in Indonesian (template id), under the subject line “Subjek: Permohonan Pembatalan – [your name]”: end the subscription, stop all further charges and confirm in writing to you.
Post the letter
Send it certified to Jakarta Selatan, Indonesia, copying the address from the next section letter for letter, and keep the receipt slip.
Save the tracking record
Keep the tracking record with your copy of the letter. If Jenius bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Jenius cancellation letter goes
Written requests to Jenius go to Jl. Jend. Sudirman Kav. 59, 12190 Jakarta Selatan, Indonesia.
The postcode 12190 belongs to Jakarta, Indonesia, so this is where the envelope is delivered.
The letter is addressed “Yth. Pihak yang Berkepentingan,” and its details block uses the labels Pemegang akun, Alamat penagihan tercatat and Email tercatat.
Prefer to write it yourself? Use our letter template
Before you cancel Jenius, check these
- Ask for the direct debit or card authorisation to be ended, not only the membership.
- Investment and credit-builder products can have their own steps for closing the underlying account.
- Check your bank statement after the cancellation date for any further charge.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Jenius for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a finance or credit subscription
Finance and credit apps bill a membership fee through a linked account, so the request has to end the membership and the authorisation to take payments.
A phone call leaves nothing behind; a letter leaves a copy, a date and a delivery receipt.
Jenius cancellation at a glance
- How Jenius accepts cancellations
- By mailed letter
- Mailing address on file
- Jenius Jl. Jend. Sudirman Kav. 59 12190 Jakarta Selatan Indonesia
- Country
- Indonesia
- Letter language
- Indonesian (template id)
- Category (from the company name)
- Finance & credit
- Added to the database
- June 30, 2026
- Data last checked
