Where to send your Jenius cancellation letter
Read the addresses on this page next to the full guide to cancelling Jenius.
The addresses we hold
One place for Jenius's mailing addresses: the Jakarta Selatan delivery point for a cancellation letter first, then the rest of what the database holds, with envelope wording that matches.
Where the letter goesMailing address
JeniusJl. Jend. Sudirman Kav. 5912190 Jakarta SelatanIndonesiaThe Indonesia address on file for Jenius. Postal code 12190.
How to address the envelope
Write the address as printed
Address the envelope to Jl. Jend. Sudirman Kav. 59, 12190 Jakarta Selatan, Indonesia. Everything on those lines matters for the sorting machines, so nothing is abbreviated by hand.
Add your return address
Top-left, your own name and address. A return address is what the post office needs to send the letter back if Jenius has moved.
Ask for certified mail
Certified, not courier: buy it at the counter, keep the postmarked slip, and the letter to Jakarta Selatan is traceable from the article number until it is signed for.
File the receipt with your copy
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.
The cancellation letter
The request itself is short: Jenius is asked to end the account, stop the charges and confirm in writing, with the account email, the last four digits of the linked bank account or card and the membership tier where the brackets are.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Jenius Jl. Jend. Sudirman Kav. 59 12190 Jakarta Selatan Indonesia
To whom it may concern,
I am cancelling my account with Jenius, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Jenius for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.