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Where to send your KiwiRail cancellation letter

Read the addresses on this page next to the full guide to cancelling KiwiRail.

The addresses we hold

Where a cancellation letter to KiwiRail should be sent: the verified Auckland address below, plus the other addresses on file, and how to write them on the envelope.

Where the letter goesMailing address

KiwiRail604 Great South RoadLevel 1, KiwiRail Building, Ellerslie1051 AucklandNew Zealand

The New Zealand address on file for KiwiRail. Postal code 1051.

How to address the envelope

  1. Write the address as printed

    The envelope reads 604 Great South Road, Level 1, KiwiRail Building, Ellerslie, 1051 Auckland, New Zealand. Match the spacing and the box or street line exactly as printed.

  2. Put your own address on it

    Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.

  3. Buy the certified service

    Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.

  4. Keep what the post office gives you

    The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.

Your letter to KiwiRail

A plain, dated letter to KiwiRail asking for the cancellation, the end of every charge and written confirmation. Have the name and email on the account and, if you have one, an account or customer number to hand; our letter template fills the same shape in on screen.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

KiwiRail 604 Great South Road Level 1, KiwiRail Building, Ellerslie 1051 Auckland New Zealand

To whom it may concern,

I am cancelling my account with KiwiRail, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Keep reading

The full guide to cancelling this company, our letter template and the postal guides.

Let Postbye cancel KiwiRail for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel KiwiRail