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Where to send your Nelo cancellation letter

Read the addresses on this page next to the full guide to cancelling Nelo.

The addresses we hold

Everything we hold on where Nelo takes its post: the 06700 Ciudad de México delivery point for a cancellation letter, any second address, and how to send it so the delivery is on record.

Where the letter goesMailing address

NeloPlaza Villa de Madrid No. 1Piso 11 Ala Sur, Col. Roma Norte06700 Ciudad de MéxicoMexico

The Mexico address on file for Nelo. Postal code 06700.

How to address the envelope

  1. Use the address letter for letter

    Address the envelope to Plaza Villa de Madrid No. 1, Piso 11 Ala Sur, Col. Roma Norte, 06700 Ciudad de México, Mexico. Everything on those lines matters for the sorting machines, so nothing is abbreviated by hand.

  2. Put your own address on it

    Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.

  3. Send it by certified mail

    At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.

  4. File the receipt with your copy

    Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.

The letter, written out

A plain, dated letter to Nelo asking for the cancellation, the end of every charge and written confirmation. Have the name and email on the account and, if you have one, an account or customer number to hand; our letter template fills the same shape in on screen.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Nelo Plaza Villa de Madrid No. 1 Piso 11 Ala Sur, Col. Roma Norte 06700 Ciudad de México Mexico

To whom it may concern,

I am cancelling my account with Nelo, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Keep reading

The full guide to cancelling this company, our letter template and the postal guides.

Let Postbye cancel Nelo for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Nelo