Cancel your NetEase Cloud Music subscription by mail
For NetEase Cloud Music the route is a written letter: cancellation requests are taken by post, and certified mail shows when yours arrived. NetEase Cloud Music receives written requests in Hangzhou, China.
Let Postbye cancel NetEase Cloud Music for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with NetEase Cloud Music.
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- 3 NetEase Cloud Music cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel NetEase Cloud Music by mail
Collect the details you need
You will need the account email, the plan or product name and the invoice or order number from your latest receipt. Use exactly the details NetEase Cloud Music holds, so the request can be matched to your account.
Draft the request
NetEase Cloud Music is based in China, so the letter goes out in Chinese, built from our Chinese template. Subject line: “主题：取消请求 – [your name]”. It asks for the subscription to end, for further charges to stop and for written confirmation.
Mail it with tracking
Send it certified to Hangzhou, China, copying the address from the next section letter for letter, and keep the receipt slip.
Keep the delivery receipt
The receipt dates your request. Look at your next statement for any NetEase Cloud Music charge after that date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your NetEase Cloud Music cancellation letter goes
NetEase Cloud Music takes its post at 浙江省杭州市萧山区钱江世纪城奔竞大道353号杭州国际博览中心A座1201室, 311215 Hangzhou, China, which is where a cancellation letter belongs.
The postcode 311215 belongs to Zhejiang, China, so this is where the envelope is delivered.
The letter is addressed “相关负责人：” and its details block uses the labels 账户持有人, 存档的账单地址 and 存档的电子邮件地址.
Prefer to write it yourself? Use our letter template
Every address we hold for NetEase Cloud Music, with the envelope wording
Before you cancel NetEase Cloud Music, check these
- Annual plans can charge a cancellation fee or continue to the end of the term. Check the term on your invoice.
- Apps billed by an app store are cancelled in that store. Check which party appears on your statement.
- Team and business plans are billed per seat. Name the plan and the number of seats in the request.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel NetEase Cloud Music for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a software or app subscription
Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
NetEase Cloud Music cancellation at a glance
- How NetEase Cloud Music accepts cancellations
- By mailed letter
- Mailing address on file
- NetEase Cloud Music 浙江省杭州市萧山区钱江世纪城奔竞大道353号杭州国际博览中心A座1201室 311215 Hangzhou China
- Country
- China
- Letter language
- Chinese (template zh)
- Category (from the company name)
- Software & apps
- Added to the database
- September 29, 2026
- Data last checked
