Where to send your NetEase Cloud Music cancellation letter
Read the addresses on this page next to the full guide to cancelling NetEase Cloud Music.
The addresses we hold
Where a cancellation letter to NetEase Cloud Music should be sent: the verified Hangzhou address below, plus the other addresses on file, and how to write them on the envelope.
Where the letter goesMailing address
NetEase Cloud Music浙江省杭州市萧山区钱江世纪城奔竞大道353号杭州国际博览中心A座1201室311215 HangzhouChinaThe China address on file for NetEase Cloud Music. Postal code 311215.
How to address the envelope
Copy it exactly onto the envelope
The front of the envelope carries 浙江省杭州市萧山区钱江世纪城奔竞大道353号杭州国际博览中心A座1201室, 311215 Hangzhou, China and nothing else in the address block. Check the 311215 digit by digit before it goes in the post.
Add the return address
Top-left, your own name and address. A return address is what the post office needs to send the letter back if NetEase Cloud Music has moved.
Buy the certified service
Ask at the counter for the certified service with a return receipt: the fee is on top of the postage, the receipt is postmarked, and the article number traces the delivery.
Keep the proof together
Hold on to the letter copy, the receipt and the tracking page.
The letter, written out
The letter below asks NetEase Cloud Music to end the account, stop further charges and confirm in writing. Put the account email, the plan or product name and the invoice or order number from your latest receipt in the bracketed places.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
NetEase Cloud Music 浙江省杭州市萧山区钱江世纪城奔竞大道353号杭州国际博览中心A座1201室 311215 Hangzhou China
To whom it may concern,
I am cancelling my account with NetEase Cloud Music, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel NetEase Cloud Music for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.