Cancel your Strato subscription by mail
Strato accepts written cancellation requests by post, which makes certified mail the strongest proof that you asked. Our database has Strato's mailing address in Berlin, Germany.
Let Postbye cancel Strato for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
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Postbye is not affiliated with Strato.
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- 3 Strato cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Strato by mail
Find your account details
Have the account email, the domain or server name and the invoice number of the plan being cancelled to hand. The details in the letter need to match what Strato has on file.
Write your request
Strato is based in Germany, so the letter goes out in German, built from our German template. Subject line: “Betreff: Kündigungsanfrage – [your name]”. It asks for the subscription to end, for further charges to stop and for written confirmation.
Post it with proof of delivery
Send the letter to the Berlin mailing address shown below by certified mail. Keep the tracking number safe.
File the delivery record
Keep the tracking record with your copy of the letter. If Strato bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Strato cancellation letter goes
Strato takes its post at Otto-Ostrowski-Straße 7, 10249 Berlin, Germany, which is where a cancellation letter belongs.
Copy the postal code 10249 exactly: it is what routes the letter to Berlin, Germany.
Your details go in a block headed by Kontoinhaber, Hinterlegte Rechnungsadresse and Hinterlegte E-Mail-Adresse, and the opening line is “Sehr geehrte Damen und Herren,”.
Prefer to write it yourself? Use our letter template
Before you cancel Strato, check these
- Download your data before the cancellation date. Servers are usually wiped soon after.
- If the domain moves to another host, transfer it first, then cancel the hosting.
- Domains, SSL certificates and backups can renew separately. List each service you want to stop.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Strato for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a hosting or cloud-storage plan
Hosting and cloud plans are often prepaid for a term and renew with domains and add-ons on separate dates, so the request should list each service that should stop renewing.
A letter is the formal route: it states the request in writing, carries a date and, sent by certified mail, comes with proof of delivery.
Open strato.de and look at the billing section: if a partner collects the payment, the request has to reach them too.
Strato cancellation at a glance
- How Strato accepts cancellations
- By mailed letter
- Mailing address on file
- Strato Otto-Ostrowski-Straße 7 10249 Berlin Germany
- Country
- Germany
- Letter language
- German (template de)
- Website
- strato.de
- Category (from the company name)
- Hosting & cloud
- Added to the database
- May 19, 2026
- Data last checked
