Where to send your Sumup cancellation letter
Read the addresses on this page next to the full guide to cancelling Sumup.
The addresses we hold
The addresses below are what our database holds for Sumup, first the one a cancellation letter belongs to in Milano, then the others, so you can tell them apart.
Where the letter goesMailing address
SumupVia Tortona 3720144 MilanoItalyThe Italy address on file for Sumup. Postal code 20144.
How to address the envelope
Copy it exactly onto the envelope
The front of the envelope carries Via Tortona 37, 20144 Milano, Italy and nothing else in the address block. Check the 20144 digit by digit before it goes in the post.
Put your own address on it
Top-left, your own name and address. A return address is what the post office needs to send the letter back if Sumup has moved.
Certified mail, not a courier
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
Keep the records
Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.
The letter to send
The request itself is short: Sumup is asked to end the account, stop the charges and confirm in writing, with the account email, the last four digits of the linked bank account or card and the membership tier where the brackets are.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Sumup Via Tortona 37 20144 Milano Italy
To whom it may concern,
I am cancelling my account with Sumup, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Sumup for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.