Cancel your Tencent Video subscription by mail
Tencent Video deals with cancellations through the post, so the request goes in a letter and the certified-mail receipt is your proof of when. Tencent Video receives written requests in Shenzhen, China.
Let Postbye cancel Tencent Video for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Tencent Video.
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- 2 Tencent Video cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Tencent Video by mail
Collect the details you need
Have the email address on the account, the plan name and, if you can find it, the billing partner shown on your latest statement to hand. The details in the letter need to match what Tencent Video has on file.
Prepare the letter
Postbye drafts the request in Chinese, the language of China, with “主题：取消请求 – [your name]” as the subject line. It asks Tencent Video to close the subscription, stop billing and confirm in writing.
Send the letter by certified mail
Mail the letter by certified mail to the Shenzhen address in the next section, and keep the tracking number.
Keep the delivery receipt
Delivery confirmation is your evidence that Tencent Video was asked. Watch the next statement or two for any further Tencent Video charge.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Tencent Video cancellation letter goes
Tencent Video takes its post at 深圳市南山区科技中一路腾讯大厦, 518057 Shenzhen, China, which is where a cancellation letter belongs.
Postal code 518057 places the address in Guangdong, China.
Your name, address and email appear in a short block labelled 账户持有人, 存档的账单地址 and 存档的电子邮件地址, under the greeting “相关负责人：”.
Prefer to write it yourself? Use our letter template
Every address we hold for Tencent Video, with the envelope wording
Before you cancel Tencent Video, check these
- Bundles and add-on channels can be billed separately from the base plan. Ask for every line to be cancelled.
- Check the billing date on your statement and send the request well before it, so the cancellation lands inside the current period.
- If an app store, phone carrier or TV provider bills you, the service itself cannot cancel it. Cancel with the billing partner as well.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Tencent Video for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a streaming or entertainment subscription
Streaming plans renew silently each month, and many are billed by a partner such as an app store or a TV provider rather than the service itself, so the request has to reach whoever actually bills you.
A phone call leaves nothing behind; a letter leaves a copy, a date and a delivery receipt.
Tencent Video cancellation at a glance
- How Tencent Video accepts cancellations
- By mailed letter
- Mailing address on file
- Tencent Video 深圳市南山区科技中一路腾讯大厦 518057 Shenzhen China
- Country
- China
- Letter language
- Chinese (template zh)
- Category (from the company name)
- Streaming & entertainment
- Added to the database
- September 28, 2026
- Data last checked
