Where to send your Twilio cancellation letter
Read the addresses on this page next to the full guide to cancelling Twilio.
The addresses we hold
The address a cancellation letter to Twilio needs, and every other address we hold, starting in San Francisco: copy the lines exactly and the envelope sorts itself.
Where the letter goesMailing address
Twilio375 Beale StreetSuite 300San Francisco, CA 94105Twilio takes its post at this California address (ZIP 94105).
How to address the envelope
Copy the address exactly
Write out 375 Beale Street, Suite 300, San Francisco, CA 94105 as shown above, including the 94105 postal code, exactly as printed.
Add your return address
Top-left, your own name and address. A return address is what the post office needs to send the letter back if Twilio has moved.
Send it certified
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
Keep the proof together
Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.
Your letter to Twilio
Copy the letter below onto one page, fill in the account email, the plan or product name and the invoice or order number from your latest receipt, and it is ready for the envelope. Our template builds the same letter on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Twilio 375 Beale Street Suite 300 San Francisco, CA 94105
To whom it may concern,
I am cancelling my account with Twilio, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Twilio for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.