Cancel your ZTO Express subscription by mail
For ZTO Express the route is a written letter: cancellation requests are taken by post, and certified mail shows when yours arrived. Letters to ZTO Express go to Shanghai, China.
Let Postbye cancel ZTO Express for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with ZTO Express.
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- 2 ZTO Express cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel ZTO Express by mail
Note your account details
Before writing, collect the name and email on the account and, if you have one, an account or customer number. ZTO Express can only act on a request it can match to an account.
Set out the request
ZTO Express is based in China, so the letter goes out in Chinese, built from our Chinese template. Subject line: “主题：取消请求 – [your name]”. It asks for the subscription to end, for further charges to stop and for written confirmation.
Mail it with tracking
Post it by certified mail to ZTO Express in Shanghai, China, using the exact address below, and note the tracking number.
Hold on to the receipt
It shows the date ZTO Express received your letter. Check your next statement: no ZTO Express charge should post after the cancellation date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your ZTO Express cancellation letter goes
ZTO Express takes its post at 上海市青浦区华新镇华志路1685号1幢, 201708 Shanghai, China, which is where a cancellation letter belongs.
Postal code 201708 places the address in Shanghai, China.
The letter is addressed “相关负责人：” and its details block uses the labels 账户持有人, 存档的账单地址 and 存档的电子邮件地址.
Prefer to write it yourself? Use our letter template
Every address we hold for ZTO Express, with the envelope wording
Before you cancel ZTO Express, check these
- Check your next statement: no charge should appear after the cancellation date.
- Look for annual or multi-month plans. A plan paid in advance usually runs to the end of the period you paid for.
- Write well before the next billing date. A request that arrives after it can leave one more charge on your statement.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel ZTO Express for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
A subscription ends when the company records your request, not when you stop using it, and a letter is the record you can show later.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
ZTO Express cancellation at a glance
- How ZTO Express accepts cancellations
- By mailed letter
- Mailing address on file
- ZTO Express 上海市青浦区华新镇华志路1685号1幢 201708 Shanghai China
- Country
- China
- Letter language
- Chinese (template zh)
- Added to the database
- September 29, 2026
- Data last checked
