Where to send your Alipay cancellation letter
Read the addresses on this page next to the full guide to cancelling Alipay.
The addresses we hold
The addresses below are what our database holds for Alipay, first the one a cancellation letter belongs to in Hangzhou, then the others, so you can tell them apart.
Where the letter goesMailing address
Alipay浙江省杭州市西湖区西溪路543号-569号（单号连续）1幢2号楼5层517室310013 HangzhouChinaThe China address on file for Alipay. Postal code 310013.
How to address the envelope
Copy the address exactly
Address the envelope to 浙江省杭州市西湖区西溪路543号-569号（单号连续）1幢2号楼5层517室, 310013 Hangzhou, China. Everything on those lines matters for the sorting machines, so nothing is abbreviated by hand.
Put your own address on it
Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.
Send it by certified mail
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
Keep the proof together
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.
Your letter to Alipay
The request itself is short: Alipay is asked to end the account, stop the charges and confirm in writing, with the account email, the last four digits of the linked bank account or card and the membership tier where the brackets are.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Alipay 浙江省杭州市西湖区西溪路543号-569号（单号连续）1幢2号楼5层517室 310013 Hangzhou China
To whom it may concern,
I am cancelling my account with Alipay, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Alipay for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.