Cancel your Alipay subscription by mail
To end a Alipay subscription you write to them: Alipay handles cancellations by post. Post for Alipay is handled in Hangzhou, China, which is where your letter is headed.
Let Postbye cancel Alipay for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Alipay.
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- 2 Alipay cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Alipay by mail
Find your account details
Have the name and email on the account and, if you have one, an account or customer number to hand. The details in the letter need to match what Alipay has on file.
Prepare the letter
Postbye writes the letter in Chinese from our Chinese template, because Alipay's address is in China. It opens with the subject line “主题：取消请求 – [your name]” and asks Alipay to end the subscription, stop all further charges and confirm in writing.
Post the letter
Post it by certified mail to Alipay in Hangzhou, China, using the exact address below, and note the tracking number.
Save the tracking record
Delivery confirmation is your evidence that Alipay was asked. Watch the next statement or two for any further Alipay charge.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Alipay cancellation letter goes
Alipay takes its post at 浙江省杭州市西湖区西溪路543号-569号（单号连续）1幢2号楼5层517室, 310013 Hangzhou, China, which is where a cancellation letter belongs.
The postcode 310013 belongs to Zhejiang, China, so this is where the envelope is delivered.
The letter greets the reader with “相关负责人：”; your own details sit under the labels 账户持有人, 存档的账单地址 and 存档的电子邮件地址.
Prefer to write it yourself? Use our letter template
Before you cancel Alipay, check these
- Look for annual or multi-month plans. A plan paid in advance usually runs to the end of the period you paid for.
- Write well before the next billing date. A request that arrives after it can leave one more charge on your statement.
- If an app store or phone carrier bills you, the company cannot cancel it. Cancel with that partner as well.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Alipay for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
Subscriptions renew automatically, and a written request is the clearest record that you asked to stop it before the next billing date.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
Alipay cancellation at a glance
- How Alipay accepts cancellations
- By mailed letter
- Mailing address on file
- Alipay 浙江省杭州市西湖区西溪路543号-569号（单号连续）1幢2号楼5层517室 310013 Hangzhou China
- Country
- China
- Letter language
- Chinese (template zh)
- Added to the database
- September 29, 2026
- Data last checked
