Cancel your Cainiao subscription by mail
Cainiao accepts written cancellation requests by post, which makes certified mail the strongest proof that you asked. Our database has Cainiao's mailing address in Hangzhou, China.
Let Postbye cancel Cainiao for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Cainiao.
- 4.8 from 2,931 reviews
- 2 Cainiao cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Cainiao by mail
Gather your account details
Cainiao will look your account up from what the letter says, so check the name and email on the account and, if you have one, an account or customer number first.
Set out the request
The request is prepared in Chinese (template zh), under the subject line “主题：取消请求 – [your name]”: end the subscription, stop all further charges and confirm in writing to you.
Post it with proof of delivery
Send it certified to Hangzhou, China, copying the address from the next section letter for letter, and keep the receipt slip.
Keep the delivery receipt
It shows the date Cainiao received your letter. Check your next statement: no Cainiao charge should post after the cancellation date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Cainiao cancellation letter goes
Cainiao takes its post at 浙江省杭州市余杭区余杭街道凤新路501号V413室, 311100 Hangzhou, China, which is where a cancellation letter belongs.
Postal code 311100 places the address in Zhejiang, China.
The letter greets the reader with “相关负责人：”; your own details sit under the labels 账户持有人, 存档的账单地址 and 存档的电子邮件地址.
Prefer to write it yourself? Use our letter template
Every address we hold for Cainiao, with the envelope wording
Before you cancel Cainiao, check these
- Use the same name and email as on the account. A mismatch can delay the request.
- Check your next statement: no charge should appear after the cancellation date.
- Look for annual or multi-month plans. A plan paid in advance usually runs to the end of the period you paid for.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Cainiao for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
Subscriptions renew automatically, and a written request is the clearest record that you asked to stop it before the next billing date.
If a charge shows up after you cancelled, the letter and its receipt are what you put in front of the company or your bank.
Cainiao cancellation at a glance
- How Cainiao accepts cancellations
- By mailed letter
- Mailing address on file
- Cainiao 浙江省杭州市余杭区余杭街道凤新路501号V413室 311100 Hangzhou China
- Country
- China
- Letter language
- Chinese (template zh)
- Added to the database
- September 29, 2026
- Data last checked
