Where to send your Cetelem cancellation letter
Read the addresses on this page next to the full guide to cancelling Cetelem.
The addresses we hold
If you are writing to Cetelem, this is the page with the address on it: Madrid, 28005, plus what to write on the envelope and how to prove it arrived.
Where the letter goesMailing address
CetelemPaseo de los Melancólicos 14A28005 MadridSpainThe Spain address on file for Cetelem. Postal code 28005.
Second address on file
CetelemRue du Port 892000 NanterreFranceThe database lists this as a second address for Cetelem. Use the primary address above unless your agreement names this one.
How to address the envelope
Write the address as printed
One address block, copied whole: Paseo de los Melancólicos 14, A, 28005 Madrid, Spain. If any line differs from the card above, start the envelope again.
Add your return address
Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.
Send it by certified mail
Ask at the counter for the certified service with a return receipt: the fee is on top of the postage, the receipt is postmarked, and the article number traces the delivery.
Keep the records
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.
The letter, written out
A plain, dated letter to Cetelem asking for the cancellation, the end of every charge and written confirmation. Have the account email, the last four digits of the linked bank account or card and the membership tier to hand; our letter template fills the same shape in on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Cetelem Paseo de los Melancólicos 14 A 28005 Madrid Spain
To whom it may concern,
I am cancelling my account with Cetelem, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Cetelem for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.