Cancel your Digistore24 subscription by mail
To end a Digistore24 subscription you write to them: Digistore24 handles cancellations by post. The cancellation address on file for Digistore24 is in St. Petersburg, United States.
Let Postbye cancel Digistore24 for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Digistore24.
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- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Digistore24 by mail
Gather your account details
Digistore24 will look your account up from what the letter says, so check the account email, the plan or product name and the invoice or order number from your latest receipt first.
Write the cancellation request
The letter asks Digistore24 to end the account, stop every future charge and confirm it in writing, under the subject line “Subject: Subscription termination – Digistore24”. Postbye fills it in from our English template.
Post the letter
Post it by certified mail to Digistore24 in St. Petersburg, United States, using the exact address below, and note the tracking number.
Hold on to the receipt
The receipt dates your request. Look at your next statement for any Digistore24 charge after that date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Digistore24 cancellation letter goes
For a letter to Digistore24, use 360 Central Avenue, Suite 800, Attn. Legal Department, St. Petersburg, FL 33701.
St. Petersburg is in Florida (ZIP 33701), a domestic address for certified mail within the United States.
The database also lists St.-Godehard-Straße 32, 31139 Hildesheim, Germany for Digistore24. Use the first address above unless your agreement names this one.
Your details go in a block headed by Name, Address and E-mail, and the opening line is “To Whom It May Concern,”.
Prefer to write it yourself? Use our letter template
Every address we hold for Digistore24, with the envelope wording
Before you cancel Digistore24, check these
- Export or download your data first. Access often ends on the cancellation date.
- Annual plans can charge a cancellation fee or continue to the end of the term. Check the term on your invoice.
- Apps billed by an app store are cancelled in that store. Check which party appears on your statement.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Digistore24 for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a software or app subscription
Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
Digistore24 cancellation at a glance
- How Digistore24 accepts cancellations
- By mailed letter
- Mailing address on file
- Digistore24 360 Central Avenue Suite 800, Attn. Legal Department St. Petersburg, FL 33701
- Second address on file
- Digistore24 St.-Godehard-Straße 32 31139 Hildesheim Germany
- Country
- United States
- Letter language
- English (template en)
- Category (from the company name)
- Software & apps
- Added to the database
- May 19, 2026
- Data last checked
