Where to send your Docomo cancellation letter
Read the addresses on this page next to the full guide to cancelling Docomo.
The addresses we hold
The address a cancellation letter to Docomo needs, and every other address we hold, starting in Chiyoda City: copy the lines exactly and the envelope sorts itself.
Where the letter goesMailing address
Docomo11-1 Nagata-cho 2-chome, Chiyoda-kuSanno Park Tower0014 Chiyoda CityJapanThe Japan address on file for Docomo. Postal code 0014.
Second address on file
DocomoFritz-Vomfelde-Straße 2640547 DüsseldorfGermanyThe database lists this as a second address for Docomo. Use the primary address above unless your agreement names this one.
How to address the envelope
Copy the address exactly
The front of the envelope carries 11-1 Nagata-cho 2-chome, Chiyoda-ku, Sanno Park Tower, 0014 Chiyoda City, Japan and nothing else in the address block. Check the 0014 digit by digit before it goes in the post.
Put your own address on it
Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.
Send it by certified mail
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
Keep the records
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.
The cancellation letter
What the letter to Docomo says: one clear cancellation request, no reasons given, the account number, the phone number or service address being cancelled and the name on the account quoted, and a request for written confirmation.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Docomo 11-1 Nagata-cho 2-chome, Chiyoda-ku Sanno Park Tower 0014 Chiyoda City Japan
To whom it may concern,
I am cancelling my account with Docomo, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Docomo for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.