Where to send your Dropbox cancellation letter
Read the addresses on this page next to the full guide to cancelling Dropbox.
The addresses we hold
If you are writing to Dropbox, this is the page with the address on it: San Francisco, 94107, plus what to write on the envelope and how to prove it arrived.
Where the letter goesDedicated cancellation box
DropboxP.O. Box 77767San Francisco, CA 94107“P.O. Box 77767” is a post-office box, so it takes post and not couriers: certified mail is the way to reach it. Our records list this box for Dropbox cancellations.
Head office
Dropbox1800 Owens StreetSan Francisco, CA 94158California, ZIP 94158: where mail for Dropbox is delivered.
How to address the envelope
Copy it exactly onto the envelope
Write out P.O. Box 77767, San Francisco, CA 94107 as shown above, including the 94107 postal code, exactly as printed.
Add the return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Certified mail, not a courier
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
Keep the records
Your copy of the letter, the mailing receipt and the tracking record belong together in one file.
The cancellation letter
The letter below asks Dropbox to end the account, stop further charges and confirm in writing. Put the account email, the plan or product name and the invoice or order number from your latest receipt in the bracketed places.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Dropbox P.O. Box 77767 San Francisco, CA 94107
To whom it may concern,
I am cancelling my account with Dropbox, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Dropbox for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.