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Where to send your Hola cancellation letter

Read the addresses on this page next to the full guide to cancelling Hola.

The addresses we hold

This page shows every mailing address we hold for Hola, starting with the one a cancellation letter should go to in Madrid, 28006, and how to address the envelope so it arrives without a query.

Where the letter goesMailing address

HolaCalle Velázquez 9528006 MadridSpain

The Spain address on file for Hola. Postal code 28006.

How to address the envelope

  1. Write the address as printed

    Copy Calle Velázquez 95, 28006 Madrid, Spain letter for letter. A wrong digit in 28006 is enough to send the letter on a detour.

  2. Add your return address

    Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.

  3. Certified mail, not a courier

    Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.

  4. File the receipt with your copy

    Your copy of the letter, the mailing receipt and the tracking record belong together in one file.

Your letter to Hola

The request itself is short: Hola is asked to end the account, stop the charges and confirm in writing, with the email on the account, the delivery address for print copies and the subscription or reference number from your latest invoice where the brackets are.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Hola Calle Velázquez 95 28006 Madrid Spain

To whom it may concern,

I am cancelling my account with Hola, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Keep reading

The full guide to cancelling this company, our letter template and the postal guides.

Let Postbye cancel Hola for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Hola