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Cancel your Incogni subscription by mail

Directly with Incogni, the way to cancel is: Online: email address/profile icon > Profile > Subscription & billing > Manage billing > Cancel subscription, or contact Customer Support. Notice rule: Cancelling stops auto-renewal and recurring payments; you keep the service until the subscription expires.

Let Postbye cancel Incogni for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Incogni

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Postbye is not affiliated with Incogni.

  • 4.8 from 2,931 reviews
  • 2 Incogni cancellations handled this month
  • Certified mail with tracking
  • Mailed every business day
  • Delivery proof sent to you
  • We confirm your cancellation

How to cancel Incogni by mail

  1. Find your account details

    Start with the account email, the plan or product name and the invoice or order number from your latest receipt, so the request to Incogni names the right account the first time.

  2. Set out the request

    Your Postbye letter to Incogni asks for three things: the account closed, no further charges and a written confirmation, all under “Subject: Subscription termination – Incogni”. It comes from our English template.

  3. Post it with proof of delivery

    Post it by certified mail to Incogni in Los Angeles, United States, using the exact address below, and note the tracking number.

  4. Save the tracking record

    File the receipt with the letter. A Incogni charge dated after delivery is the one to dispute, and these two documents are what you quote.

With Postbye, steps 2 to 4 take about two minutes of your time.

Where your Incogni cancellation letter goes

IncogniSouth Spring Street 506#13308Los Angeles 90013

Incogni takes its post at South Spring Street 506, #13308, Los Angeles 90013, which is where a cancellation letter belongs.

ZIP code 90013 places the address in Los Angeles County, in the United States.

Your name, address and email appear in a short block labelled Name, Address and E-mail, under the greeting “To Whom It May Concern,”.

Prefer to write it yourself? Use our letter template

Every address we hold for Incogni, with the envelope wording

Before you cancel Incogni, check these

Notice period: Cancelling stops auto-renewal and recurring payments; you keep the service until the subscription expires. Work out your cancellation deadline.

  • Renews automatically at the end of each service period unless auto-renewal is cancelled
  • Cancelling does not trigger a refund; the 30-day money-back guarantee must be requested from Customer Support within 30 days of the initial purchase, one refund per customer
  • Incogni cannot refund subscriptions bought through resellers other than Paddle; request those from the reseller

If you pay through someone else

  • Bought via NordVPN, Coveron or Surfshark: contact their support to cancel

Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.

Let Postbye cancel Incogni for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Incogni

Cancelling a software or app subscription

Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.

If a charge shows up after you cancelled, the letter and its receipt are what you put in front of the company or your bank.

Incogni lets you cancel directly (online: email address/profile icon > Profile > Subscription & billing > Manage billing > Cancel subscription, or contact Customer Support). A letter is the fallback that leaves a dated record when the direct route fails.

Incogni cancellation at a glance

How Incogni accepts cancellations
Online: email address/profile icon > Profile > Subscription & billing > Manage billing > Cancel subscription, or contact Customer Support
Mailing address on file
Incogni South Spring Street 506 #13308 Los Angeles 90013
Country
United States
Letter language
English (template en)
Category
Software & apps
Checked against
Verified on

Incogni cancellation questions

Where do I send my Incogni cancellation letter?

Address the letter to Incogni, South Spring Street 506, #13308, Los Angeles 90013.

How long does a cancellation letter to Incogni take?

Incogni's address is in Los Angeles County. USPS states that First-Class Mail is delivered in 1 to 5 days. The delivery receipt records the day your letter actually arrived, and that is the date to quote. USPS: First-Class Mail

Does Incogni require notice before I cancel?

The rule we recorded for Incogni: Cancelling stops auto-renewal and recurring payments; you keep the service until the subscription expires. Mail the letter early enough that its delivery receipt falls inside that window.

What do I need to cancel Incogni?

Have the account email, the plan or product name and the invoice or order number from your latest receipt to hand. The details in the letter need to match what Incogni has on file.

Will Incogni confirm my cancellation?

The letter asks Incogni to end the account, stop further charges and confirm in writing, but a reply is not guaranteed. What you can rely on is the delivery receipt: it shows the date Incogni received the request. If a charge posts after that date, quote the receipt with your copy of the letter.

Does Incogni give refunds?

Cancelling does not trigger a refund; the 30-day money-back guarantee must be requested from Customer Support within 30 days of the initial purchase, one refund per customer.

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