Cancel your JD.com subscription by mail
For JD.com the route is a written letter: cancellation requests are taken by post, and certified mail shows when yours arrived. Our database has JD.com's mailing address in Beijing, China.
Let Postbye cancel JD.com for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with JD.com.
- 4.8 from 2,931 reviews
- 3 JD.com cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel JD.com by mail
Find your account details
Before writing, collect the name and email on the account and, if you have one, an account or customer number. JD.com can only act on a request it can match to an account.
Write your request
Postbye writes the letter in Chinese from our Chinese template, because JD.com's address is in China. It opens with the subject line “主题：取消请求 – [your name]” and asks JD.com to end the subscription, stop all further charges and confirm in writing.
Mail it with tracking
Send it certified to Beijing, China, copying the address from the next section letter for letter, and keep the receipt slip.
Hold on to the receipt
The receipt dates your request. Look at your next statement for any JD.com charge after that date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your JD.com cancellation letter goes
For a letter to JD.com, use 北京市北京经济技术开发区科创十一街18号C座2层201室, 100176 Beijing, China.
The envelope is going to Beijing, China, so the postcode 100176 must be on the front.
Inside, the salutation reads “相关负责人：”, followed by your details under 账户持有人, 存档的账单地址 and 存档的电子邮件地址.
Prefer to write it yourself? Use our letter template
Before you cancel JD.com, check these
- Check your next statement: no charge should appear after the cancellation date.
- Look for annual or multi-month plans. A plan paid in advance usually runs to the end of the period you paid for.
- Write well before the next billing date. A request that arrives after it can leave one more charge on your statement.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel JD.com for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
Subscriptions renew automatically, and a written request is the clearest record that you asked to stop it before the next billing date.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
JD.com cancellation at a glance
- How JD.com accepts cancellations
- By mailed letter
- Mailing address on file
- JD.com 北京市北京经济技术开发区科创十一街18号C座2层201室 100176 Beijing China
- Country
- China
- Letter language
- Chinese (template zh)
- Added to the database
- September 29, 2026
- Data last checked
