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Where to send your Luma AI cancellation letter

Read the addresses on this page next to the full guide to cancelling Luma AI.

The addresses we hold

The addresses below are what our database holds for Luma AI, first the one a cancellation letter belongs to in Palo Alto, then the others, so you can tell them apart.

Where the letter goesMailing address

Luma AIAlma Street 715Palo Alto 94301

Luma AI takes its post at this Palo Alto address (ZIP 94301).

How to address the envelope

  1. Copy it exactly onto the envelope

    Copy Alma Street 715, Palo Alto 94301 letter for letter. A wrong digit in 94301 is enough to send the letter on a detour.

  2. Put your own address on it

    Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.

  3. Ask for certified mail

    Ask at the counter for the certified service with a return receipt: the fee is on top of the postage, the receipt is postmarked, and the article number traces the delivery.

  4. Keep the records

    Hold on to the letter copy, the receipt and the tracking page.

The letter, written out

Copy the letter below onto one page, fill in the account email, the plan or product name and the invoice or order number from your latest receipt, and it is ready for the envelope. Our template builds the same letter on screen.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Luma AI Alma Street 715 Palo Alto 94301

To whom it may concern,

I am cancelling my account with Luma AI, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Let Postbye cancel Luma AI for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Luma AI