Cancel your Malteser subscription by mail
To end a Malteser subscription you write to them: Malteser handles cancellations by post. Post for Malteser is handled in Wien, Austria, which is where your letter is headed.
Let Postbye cancel Malteser for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
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Postbye is not affiliated with Malteser.
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- 2 Malteser cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Malteser by mail
Find your account details
You will need your donor or supporter number, the name on the donation and the amount and date of the latest payment. Use exactly the details Malteser holds, so the request can be matched to your account.
Write your request
Postbye drafts the request in German, the language of Austria, with “Betreff: Kündigungsanfrage – [your name]” as the subject line. It asks Malteser to close the subscription, stop billing and confirm in writing.
Post it with proof of delivery
Send it certified to Wien, Austria, copying the address from the next section letter for letter, and keep the receipt slip.
Keep proof the letter arrived
It shows the date Malteser received your letter. Check your next statement: no Malteser charge should post after the cancellation date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Malteser cancellation letter goes
Malteser can be reached by post at Johannesgasse 2, 1010 Wien, Austria.
The postcode 1010 belongs to Wien, Austria, so this is where the envelope is delivered.
Your details go in a block headed by Kontoinhaber, Hinterlegte Rechnungsadresse and Hinterlegte E-Mail-Adresse, and the opening line is “Sehr geehrte Damen und Herren,”.
Prefer to write it yourself? Use our letter template
Every address we hold for Malteser, with the envelope wording
Before you cancel Malteser, check these
- A direct debit can also be ended with your bank. Do both if you want to be sure.
- Say whether the request covers every regular gift or only one of them.
- Ask the organisation to confirm the end date in writing.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Malteser for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a regular donation
Regular donations run until the donor ends them, so a written request should give the donor reference and ask the charity to stop the payment and confirm the end date.
Putting the request in writing means there is a date on file for when you asked, which matters if a charge appears afterwards.
Malteser cancellation at a glance
- How Malteser accepts cancellations
- By mailed letter
- Mailing address on file
- Malteser Johannesgasse 2 1010 Wien Austria
- Country
- Austria
- Letter language
- German (template de)
- Category (from the company name)
- Charities & donations
- Added to the database
- June 19, 2026
- Data last checked
