Where to send your Navigo cancellation letter
Read the addresses on this page next to the full guide to cancelling Navigo.
The addresses we hold
This page shows every mailing address we hold for Navigo, starting with the one a cancellation letter should go to in Paris, 75012, and how to address the envelope so it arrives without a query.
Where the letter goesMailing address
NavigoQuai de la Rapée 5475012 ParisFranceThe France address on file for Navigo. Postal code 75012.
How to address the envelope
Copy it exactly onto the envelope
The front of the envelope carries Quai de la Rapée 54, 75012 Paris, France and nothing else in the address block. Check the 75012 digit by digit before it goes in the post.
Put your own address on it
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Send it certified
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
File the receipt with your copy
Hold on to the letter copy, the receipt and the tracking page.
The letter, written out
What the letter to Navigo says: one clear cancellation request, no reasons given, the name and email on the account and, if you have one, an account or customer number quoted, and a request for written confirmation.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Navigo Quai de la Rapée 54 75012 Paris France
To whom it may concern,
I am cancelling my account with Navigo, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Navigo for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.