Where to send your Ono cancellation letter
Read the addresses on this page next to the full guide to cancelling Ono.
The addresses we hold
The address a cancellation letter to Ono needs, and every other address we hold, starting in Madrid: copy the lines exactly and the envelope sorts itself.
Where the letter goesMailing address
OnoAvenida de América 11528042 MadridSpainThe Spain address on file for Ono. Postal code 28042.
How to address the envelope
Copy it exactly onto the envelope
Address the envelope to Avenida de América 115, 28042 Madrid, Spain. Everything on those lines matters for the sorting machines, so nothing is abbreviated by hand.
Add your return address
Top-left, your own name and address. A return address is what the post office needs to send the letter back if Ono has moved.
Certified mail, not a courier
Certified, not courier: buy it at the counter, keep the postmarked slip, and the letter to Madrid is traceable from the article number until it is signed for.
Keep the records
Your copy of the letter, the mailing receipt and the tracking record belong together in one file.
The cancellation letter
Copy the letter below onto one page, fill in the account number, the phone number or service address being cancelled and the name on the account, and it is ready for the envelope. Our template builds the same letter on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Ono Avenida de América 115 28042 Madrid Spain
To whom it may concern,
I am cancelling my account with Ono, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Ono for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.