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Cancel your PagBank subscription by mail

For PagBank the route is a written letter: cancellation requests are taken by post, and certified mail shows when yours arrived. PagBank receives written requests in São Paulo, Brazil.

Let Postbye cancel PagBank for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Money-back guarantee within 10 business days.

Postbye is not affiliated with PagBank.

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  • Certified mail with tracking
  • Mailed every business day
  • Delivery proof sent to you
  • We confirm your cancellation

How to cancel PagBank by mail

  1. Start with your account details

    Before writing, collect the account email, the last four digits of the linked bank account or card and the membership tier. PagBank can only act on a request it can match to an account.

  2. Write your request

    Because PagBank is dealt with in Brazilian Portuguese, the letter is written in Brazilian Portuguese (template pt-br). Subject: “Assunto: Solicitação de cancelamento – [your name]”. It requests an end to the subscription and to every further charge, plus written confirmation.

  3. Post it with proof of delivery

    Use certified mail for the 01451001 São Paulo address in the next section, so the post office records the delivery. Write down the tracking number.

  4. Hold on to the receipt

    Once the letter is delivered, the date on the receipt is the date PagBank was told. Compare it with your statements over the next billing cycle.

With Postbye, steps 2 to 4 take about two minutes of your time.

Where your PagBank cancellation letter goes

PagBankAvenida Brigadeiro Faria Lima 138401451001 São PauloBrazil

The mailing address we hold for PagBank is Avenida Brigadeiro Faria Lima 1384, 01451001 São Paulo, Brazil.

Postal code 01451001 places the address in São Paulo, Brazil.

Your name, address and email appear in a short block labelled Titular da conta, Endereço de cobrança cadastrado and E-mail cadastrado, under the greeting “A quem possa interessar,”.

Prefer to write it yourself? Use our letter template

Every address we hold for PagBank, with the envelope wording

Before you cancel PagBank, check these

  • Check your bank statement after the cancellation date for any further charge.
  • Settle any outstanding balance first. Closing a membership does not clear what you owe.
  • Ask for the direct debit or card authorisation to be ended, not only the membership.

Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.

Let Postbye cancel PagBank for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel PagBank

Cancelling a finance or credit subscription

Finance and credit apps bill a membership fee through a linked account, so the request has to end the membership and the authorisation to take payments.

A phone call leaves nothing behind; a letter leaves a copy, a date and a delivery receipt.

PagBank cancellation at a glance

How PagBank accepts cancellations
By mailed letter
Mailing address on file
PagBank Avenida Brigadeiro Faria Lima 1384 01451001 São Paulo Brazil
Country
Brazil
Letter language
Brazilian Portuguese (template pt-br)
Category (from the company name)
Finance & credit
Added to the database
July 29, 2026
Data last checked

PagBank cancellation questions

Where do I send my PagBank cancellation letter?

Address the letter to PagBank, Avenida Brigadeiro Faria Lima 1384, 01451001 São Paulo, Brazil.

What should I check before I cancel PagBank?

For a finance or credit subscription: investment and credit-builder products can have their own steps for closing the underlying account.

Which language is my PagBank letter written in?

Brazilian Portuguese. PagBank's address is in Brazil, so the letter is prepared from the Brazilian Portuguese template under the subject line “Assunto: Solicitação de cancelamento – [your name]”.

What do I need to cancel PagBank?

Have the account email, the last four digits of the linked bank account or card and the membership tier to hand. The details in the letter need to match what PagBank has on file.

Will PagBank confirm my cancellation?

The letter asks PagBank to end the account, stop further charges and confirm in writing, but a reply is not guaranteed. What you can rely on is the delivery receipt: it shows the date PagBank received the request. If a charge posts after that date, quote the receipt with your copy of the letter.