Where to send your Phoenix cancellation letter
Read the addresses on this page next to the full guide to cancelling Phoenix.
The addresses we hold
If you are writing to Phoenix, this is the page with the address on it: Telford, TF3 4NB, plus what to write on the envelope and how to prove it arrived.
Where the letter goesMailing address
PhoenixIronmasters WayTF3 4NB TelfordUnited KingdomThe United Kingdom address on file for Phoenix. Postal code TF3 4NB.
How to address the envelope
Copy the address exactly
The envelope reads Ironmasters Way, TF3 4NB Telford, United Kingdom. Match the spacing and the box or street line exactly as printed.
Add the return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Send it certified
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
File the receipt with your copy
Hold on to the letter copy, the receipt and the tracking page.
The letter to send
The letter below asks Phoenix to end the account, stop further charges and confirm in writing. Put the name and email on the account and, if you have one, an account or customer number in the bracketed places.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Phoenix Ironmasters Way TF3 4NB Telford United Kingdom
To whom it may concern,
I am cancelling my account with Phoenix, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Phoenix for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.