Where to send your Prismashop cancellation letter
Read the addresses on this page next to the full guide to cancelling Prismashop.
The addresses we hold
One place for Prismashop's mailing addresses: the Gennevilliers delivery point for a cancellation letter first, then the rest of what the database holds, with envelope wording that matches.
Where the letter goesMailing address
Prismashop13 Rue Henri Barbusse92230 GennevilliersFranceThe France address on file for Prismashop. Postal code 92230.
How to address the envelope
Copy it exactly onto the envelope
Write out 13 Rue Henri Barbusse, 92230 Gennevilliers, France as shown above, including the 92230 postal code, exactly as printed.
Put your own address on it
Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.
Send it certified
Certified, not courier: buy it at the counter, keep the postmarked slip, and the letter to Gennevilliers is traceable from the article number until it is signed for.
Keep the proof together
Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.
The letter, written out
What the letter to Prismashop says: one clear cancellation request, no reasons given, the name and email on the account and, if you have one, an account or customer number quoted, and a request for written confirmation.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Prismashop 13 Rue Henri Barbusse 92230 Gennevilliers France
To whom it may concern,
I am cancelling my account with Prismashop, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Prismashop for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.