Cancel your Sana24 subscription by mail
Cancelling Sana24 means putting it in writing; the company takes requests by mailed letter, and a tracked one leaves a clear record. Letters to Sana24 go to Bern, Switzerland.
Let Postbye cancel Sana24 for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Sana24.
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- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Sana24 by mail
Collect the details you need
Start with the name and email on the account and, if you have one, an account or customer number, so the request to Sana24 names the right account the first time.
Write your request
Postbye drafts the request in German, the language of Switzerland, with “Betreff: Kündigungsanfrage – [your name]” as the subject line. It asks Sana24 to close the subscription, stop billing and confirm in writing.
Send it by certified mail
Send it certified to Bern, Switzerland, copying the address from the next section letter for letter, and keep the receipt slip.
Keep the proof of delivery
File the receipt with the letter. A Sana24 charge dated after delivery is the one to dispute, and these two documents are what you quote.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Sana24 cancellation letter goes
Written requests to Sana24 go to Postfach 253, kundenservice, 3000 Bern, Switzerland.
“Postfach 253” is a post-office box or mail-sorting line, so it takes post and not couriers: certified mail is the right way to reach it.
Your name, address and email appear in a short block labelled Kontoinhaber, Hinterlegte Rechnungsadresse and Hinterlegte E-Mail-Adresse, under the greeting “Sehr geehrte Damen und Herren,”.
Prefer to write it yourself? Use our letter template
Before you cancel Sana24, check these
- If an app store or phone carrier bills you, the company cannot cancel it. Cancel with that partner as well.
- Cancelling usually ends access at the end of the period you paid for, so you keep what you paid for until then.
- Use the same name and email as on the account. A mismatch can delay the request.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Sana24 for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
How cancelling by mail works
Subscriptions renew automatically, and a written request is the clearest record that you asked to stop it before the next billing date.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
Sana24 cancellation at a glance
- How Sana24 accepts cancellations
- By mailed letter
- Mailing address on file
- Sana24 Postfach 253 kundenservice 3000 Bern Switzerland
- Country
- Switzerland
- Letter language
- German (template de)
- Added to the database
- June 24, 2026
- Data last checked
