Where to send your Sana24 cancellation letter
Read the addresses on this page next to the full guide to cancelling Sana24.
The addresses we hold
Where a cancellation letter to Sana24 should be sent: the verified Bern address below, plus the other addresses on file, and how to write them on the envelope.
Where the letter goesMailing address
Sana24Postfach 253kundenservice3000 BernSwitzerlandThe Switzerland address on file for Sana24. Postal code 3000.
How to address the envelope
Copy it exactly onto the envelope
The envelope reads Postfach 253, kundenservice, 3000 Bern, Switzerland. Match the spacing and the box or street line exactly as printed.
Add your return address
Print your return address in the top-left corner. Without it, an undeliverable letter is simply lost instead of returned to you.
Buy the certified service
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
Keep the proof together
Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.
The cancellation letter
What the letter to Sana24 says: one clear cancellation request, no reasons given, the name and email on the account and, if you have one, an account or customer number quoted, and a request for written confirmation.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Sana24 Postfach 253 kundenservice 3000 Bern Switzerland
To whom it may concern,
I am cancelling my account with Sana24, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Sana24 for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.