Cancel your Shopify subscription by mail
Directly with Shopify, the way to cancel is: Online (Settings > Plan > Cancel plan / Deactivate store). Notice rule: Cancel before the next billing date.
Let Postbye cancel Shopify for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Shopify.
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- 2 Shopify cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Shopify by mail
Collect the details you need
Have the account email, the plan or product name and the invoice or order number from your latest receipt to hand. The details in the letter need to match what Shopify has on file.
Set out the request
State plainly that you want the Shopify account cancelled, further charges stopped and a written confirmation sent to you. Postbye sets this out in a ready English template (“Subject: Cancellation Request – [your name]”).
Post it with proof of delivery
Send the letter to the Ottawa mailing address shown below by certified mail. Keep the tracking number safe.
Keep proof the letter arrived
Delivery confirmation is your evidence that Shopify was asked. Watch the next statement or two for any further Shopify charge.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Shopify cancellation letter goes
Shopify lists 151 O'Connor St, Ground floor, K2P 2L8 Ottawa, Canada as its mailing address.
Copy the postal code K2P 2L8 exactly: it is what routes the letter to ON, Canada.
The letter greets the reader with “To Whom It May Concern,”; your own details sit under the labels Account holder, Billing address on file and Email on file.
Prefer to write it yourself? Use our letter template
Every address we hold for Shopify, with the envelope wording
Before you cancel Shopify, check these
Notice period: Cancel before the next billing date. Work out your cancellation deadline.
- Domain renewals are not cancelled when you cancel the store and can still be charged
- Outstanding app usage charges are billed at cancellation
- Only the store owner can cancel; apps billed outside Shopify billing keep charging
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Shopify for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a software or app subscription
Software plans are billed per plan or per seat, often yearly, and the app store version is billed by the store rather than the developer, so the request has to name the plan and who bills it.
A mailed letter is slower than a phone call but it is the version that proves what you asked for and when.
Shopify lets you cancel directly (online (Settings > Plan > Cancel plan / Deactivate store)). A letter is the fallback that leaves a dated record when the direct route fails.
Shopify cancellation at a glance
- How Shopify accepts cancellations
- Online (Settings > Plan > Cancel plan / Deactivate store)
- Mailing address on file
- Shopify 151 O'Connor St Ground floor K2P 2L8 Ottawa Canada
- Country
- Canada
- Letter language
- English (template en-generic)
- Category
- Software & apps
- Checked against
- Verified on
