Where to send your Shopify cancellation letter
Read the addresses on this page next to the full guide to cancelling Shopify.
The addresses we hold
Every address our database holds for Shopify, with the Ottawa one a cancellation letter goes to first and the envelope wording that matches it.
Where the letter goesMailing address
Shopify151 O'Connor StGround floorK2P 2L8 OttawaCanadaThe Canada address on file for Shopify. Postal code K2P 2L8.
How to address the envelope
Write the address as printed
The front of the envelope carries 151 O'Connor St, Ground floor, K2P 2L8 Ottawa, Canada and nothing else in the address block. Check the K2P 2L8 digit by digit before it goes in the post.
Add the return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Certified mail, not a courier
Ask at the counter for the certified service with a return receipt: the fee is on top of the postage, the receipt is postmarked, and the article number traces the delivery.
Keep the records
Keep your copy of the letter, the receipt and the delivery record in one place. Because Cancel before the next billing date, the date on the receipt is the date that matters.
The letter, written out
Copy the letter below onto one page, fill in the account email, the plan or product name and the invoice or order number from your latest receipt, and it is ready for the envelope. Our template builds the same letter on screen.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Shopify 151 O'Connor St Ground floor K2P 2L8 Ottawa Canada
To whom it may concern,
I am cancelling my account with Shopify, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
I am giving notice under my agreement: Cancel before the next billing date.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Shopify for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.