Where to send your Tails cancellation letter
Read the addresses on this page next to the full guide to cancelling Tails.
The addresses we hold
One place for Tails's mailing addresses: the Richmond delivery point for a cancellation letter first, then the rest of what the database holds, with envelope wording that matches.
Where the letter goesMailing address
Tails23 Sheen RoadTW9 1BN RichmondUnited KingdomThe United Kingdom address on file for Tails. Postal code TW9 1BN.
How to address the envelope
Use the address letter for letter
One address block, copied whole: 23 Sheen Road, TW9 1BN Richmond, United Kingdom. If any line differs from the card above, start the envelope again.
Add your return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Send it by certified mail
Take the letter to a post office counter and ask for certified mail: you get a postmarked receipt and a delivery record. Keep the tracking number and check it until it shows delivered.
Keep the proof together
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.
The letter to send
The letter below asks Tails to end the account, stop further charges and confirm in writing. Put the email on the account, the name of the pet on the plan and the order or policy number in the bracketed places.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Tails 23 Sheen Road TW9 1BN Richmond United Kingdom
To whom it may concern,
I am cancelling my account with Tails, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Tails for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.