Cancel your Tails subscription by mail
To end a Tails subscription you write to them: Tails handles cancellations by post. Letters to Tails go to Richmond, United Kingdom.
Let Postbye cancel Tails for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Tails.
- 4.8 from 2,931 reviews
- 3 Tails cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Tails by mail
Find your account details
Check the email on the account, the name of the pet on the plan and the order or policy number before anything else. A request that does not match the account on file at Tails is the easiest one to set aside.
Prepare the letter
Ask Tails to cancel the account, stop all further charges and confirm in writing. Postbye prepares the letter from our English template, with the subject line “Subject: Cancellation Request – [your name]”.
Send the letter by certified mail
Take the letter to the post office and ask for certified delivery to TW9 1BN Richmond. Keep the tracking number it gives you.
Hold on to the receipt
It shows the date Tails received your letter. Check your next statement: no Tails charge should post after the cancellation date.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Tails cancellation letter goes
The mailing address we hold for Tails is 23 Sheen Road, TW9 1BN Richmond, United Kingdom.
Richmond is the delivery town, United Kingdom; the postal code to quote is TW9 1BN.
Inside, the salutation reads “To Whom It May Concern,”, followed by your details under Account holder, Billing address on file and Email on file.
Prefer to write it yourself? Use our letter template
Before you cancel Tails, check these
- Name each pet and each plan if you have several, and ask for written confirmation of the end date.
- Orders lock a few days before shipping. A request that arrives after the cut-off stops the delivery after that one.
- Pausing or skipping a delivery is not cancelling the plan. Ask for the subscription itself to be ended.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Tails for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a pet plan or delivery
Pet deliveries lock each order before it ships and pet insurance is cancelled by policy and date, so the request should name the plan, the pet if one is named, and the date it should stop.
If a charge shows up after you cancelled, the letter and its receipt are what you put in front of the company or your bank.
Tails cancellation at a glance
- How Tails accepts cancellations
- By mailed letter
- Mailing address on file
- Tails 23 Sheen Road TW9 1BN Richmond United Kingdom
- Country
- United Kingdom
- Letter language
- English (template en-generic)
- Category (from the company name)
- Pets
- Added to the database
- May 7, 2026
- Data last checked
