Where to send your Telcel cancellation letter
Read the addresses on this page next to the full guide to cancelling Telcel.
The addresses we hold
This page shows every mailing address we hold for Telcel, starting with the one a cancellation letter should go to in Ciudad de México, 11529, and how to address the envelope so it arrives without a query.
Where the letter goesMailing address
TelcelLago ZúrichNo. 245, Edif. Telcel, Plaza Carso11529 Ciudad de MéxicoMexicoThe Mexico address on file for Telcel. Postal code 11529.
How to address the envelope
Use the address letter for letter
The front of the envelope carries Lago Zúrich, No. 245, Edif. Telcel, Plaza Carso, 11529 Ciudad de México, Mexico and nothing else in the address block. Check the 11529 digit by digit before it goes in the post.
Put your own address on it
Top-left, your own name and address. A return address is what the post office needs to send the letter back if Telcel has moved.
Ask for certified mail
At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.
File the receipt with your copy
Keep your copy of the letter, the receipt and the delivery record in one place. The delivery date is the one to quote if the account is billed again.
The cancellation letter
The request itself is short: Telcel is asked to end the account, stop the charges and confirm in writing, with the account number, the phone number or service address being cancelled and the name on the account where the brackets are.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Telcel Lago Zúrich No. 245, Edif. Telcel, Plaza Carso 11529 Ciudad de México Mexico
To whom it may concern,
I am cancelling my account with Telcel, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Telcel for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.