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Where to send your Totalpass cancellation letter

Read the addresses on this page next to the full guide to cancelling Totalpass.

The addresses we hold

If you are writing to Totalpass, this is the page with the address on it: Sao Paulo, 01310100, plus what to write on the envelope and how to prove it arrived.

Where the letter goesMailing address

TotalpassAvenida Paulista 129401310100 Sao PauloBrazil

The Brazil address on file for Totalpass. Postal code 01310100.

How to address the envelope

  1. Copy the address exactly

    Copy Avenida Paulista 1294, 01310100 Sao Paulo, Brazil letter for letter. A wrong digit in 01310100 is enough to send the letter on a detour.

  2. Add your return address

    Top-left, your own name and address. A return address is what the post office needs to send the letter back if Totalpass has moved.

  3. Certified mail, not a courier

    At the counter, certified mail costs a fee on top of the postage and comes with a mailing receipt and a delivery record. The tracking number on the green label is what you follow.

  4. Keep what the post office gives you

    Hold on to the letter copy, the receipt and the tracking page.

The letter, written out

The request itself is short: Totalpass is asked to end the account, stop the charges and confirm in writing, with your membership number, the home club you joined at and the name on the membership agreement where the brackets are.

Sample cancellation letter

[Your name] [Your street address] [City, State ZIP] [Your email address]

[Date]

Totalpass Avenida Paulista 1294 01310100 Sao Paulo Brazil

To whom it may concern,

I am cancelling my account with Totalpass, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.

Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].

Sincerely, [Signature] [Your printed name]

Let Postbye cancel Totalpass for you

We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.

Cancel Totalpass