Cancel your Vivo subscription by mail
To end a Vivo subscription you write to them: Vivo handles cancellations by post. Our database has Vivo's mailing address in São Paulo, Brazil.
Let Postbye cancel Vivo for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Money-back guarantee within 10 business days.
Postbye is not affiliated with Vivo.
- 4.8 from 2,931 reviews
- 2 Vivo cancellations handled this month
- Certified mail with tracking
- Mailed every business day
- Delivery proof sent to you
- We confirm your cancellation
How to cancel Vivo by mail
Find your account details
Before writing, collect the account number, the phone number or service address being cancelled and the name on the account. Vivo can only act on a request it can match to an account.
Write the cancellation request
Postbye drafts the request in Brazilian Portuguese, the language of Brazil, with “Assunto: Solicitação de cancelamento – [your name]” as the subject line. It asks Vivo to close the subscription, stop billing and confirm in writing.
Send it by certified mail
Address the envelope to Vivo, São Paulo, exactly as printed in the next section. Certified mail gives you a tracking number and a delivery record.
File the delivery record
Keep the tracking record with your copy of the letter. If Vivo bills you after the date it received the request, you have the dates to point to.
With Postbye, steps 2 to 4 take about two minutes of your time.
Where your Vivo cancellation letter goes
Vivo takes its post at Avenida Engenheiro Luís Carlos Berrini 1376, 04571936 São Paulo, Brazil, which is where a cancellation letter belongs.
São Paulo is the delivery town, Brazil; the postal code to quote is 04571936.
The database also lists 广东省东莞市长安镇维沃路1号, 523860 Dongguan, China for Vivo. Use the first address above unless your agreement names this one.
Your name, address and email appear in a short block labelled Titular da conta, Endereço de cobrança cadastrado and E-mail cadastrado, under the greeting “A quem possa interessar,”.
Prefer to write it yourself? Use our letter template
Before you cancel Vivo, check these
- Check for an early-termination fee or a remaining equipment balance before the cancellation date.
- If you are moving to another provider, keep the line active until the new service works, then cancel.
- Name the exact line or service address. Accounts with several lines can leave one of them running.
Several states set rules for subscriptions that renew on their own. See what yours requires in automatic renewal laws by state.
Let Postbye cancel Vivo for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.
Cancelling a phone or internet plan
Phone and internet providers tie cancellation to contracts, equipment balances and notice periods, so the request should name the exact line or service and ask for a final bill in writing.
If a charge shows up after you cancelled, the letter and its receipt are what you put in front of the company or your bank.
Vivo cancellation at a glance
- How Vivo accepts cancellations
- By mailed letter
- Mailing address on file
- Vivo Avenida Engenheiro Luís Carlos Berrini 1376 04571936 São Paulo Brazil
- Second address on file
- Vivo 广东省东莞市长安镇维沃路1号 523860 Dongguan China
- Country
- Brazil
- Letter language
- Brazilian Portuguese (template pt-br)
- Category (from the company name)
- Phone & internet
- Added to the database
- July 29, 2026
- Data last checked
