Where to send your Vivo cancellation letter
Read the addresses on this page next to the full guide to cancelling Vivo.
The addresses we hold
The address a cancellation letter to Vivo needs, and every other address we hold, starting in São Paulo: copy the lines exactly and the envelope sorts itself.
Where the letter goesMailing address
VivoAvenida Engenheiro Luís Carlos Berrini 137604571936 São PauloBrazilThe Brazil address on file for Vivo. Postal code 04571936.
Second address on file
Vivo广东省东莞市长安镇维沃路1号523860 DongguanChinaThe database lists this as a second address for Vivo. Use the primary address above unless your agreement names this one.
How to address the envelope
Copy it exactly onto the envelope
One address block, copied whole: Avenida Engenheiro Luís Carlos Berrini 1376, 04571936 São Paulo, Brazil. If any line differs from the card above, start the envelope again.
Add the return address
Your name and postal address go top-left on the front (or the back flap). If the letter cannot be delivered it comes back to you, which is itself evidence of the attempt.
Buy the certified service
Ask at the counter for the certified service with a return receipt: the fee is on top of the postage, the receipt is postmarked, and the article number traces the delivery.
Keep the proof together
The postmarked receipt, the tracking record and your signed copy of the letter are the set that proves the request.
The letter to send
The letter below asks Vivo to end the account, stop further charges and confirm in writing. Put the account number, the phone number or service address being cancelled and the name on the account in the bracketed places.
[Your name] [Your street address] [City, State ZIP] [Your email address]
[Date]
Vivo Avenida Engenheiro Luís Carlos Berrini 1376 04571936 São Paulo Brazil
To whom it may concern,
I am cancelling my account with Vivo, account or member number [number], with effect from [date or "immediately"]. Please end every add-on and linked plan on this account at the same time.
Please stop all future charges to my payment method, remove my stored payment details, and send written confirmation of the cancellation and its effective date to [your email address].
Sincerely, [Signature] [Your printed name]
Keep reading
The full guide to cancelling this company, our letter template and the postal guides.
Let Postbye cancel Vivo for you
We write your letter, mail it by certified mail the next business day, and confirm when the cancellation went through. You keep the signed proof.